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Academy
 

 

COURSE OFFERED

1.  Diploma Course in Airline Hospitality Management (Airhostess/ Flight stewards)

Course Duration:- 1 Year.

Age:- 17 to 27 Years.  

Eligibility : 10+2 / Graduate ( any stream).  

Course content  

History of Aviation Industry / Techinal knowhow of Aviation Industry / Personality Gooming / Spoken English & Hindi / Beauty Sessions / Yoga Session / Fashion Designing / Diet Sessions / Knowhow of Ticketing & Time Management / Knowhow of Tourism Industry Swimming / Basics of Hotel Management Training / Foreign Language / Computer Application / Customer Service / First Aid Training / General Intelligence / Group Discussion and Debates (Extempore)

2. Certificate Course for Cabin Crew & Ground staff  

Course Duration:- 1 Year.

Age:- 17 to 27 Years.  

Eligibility : 10+2 / Graduate (any stream).

Course content  

History of Aviation Industry / Techinal knowhow of Aviation Industry / Personality Gooming / Spoken English & Hindi / Beauty Sessions / Yoga Session / Fashion Designing / Diet Sessions / Knowhow of Ticketing & Time Management / Knowhow of Tourism Industry Swimming / Basics of Hotel Management Training / Foreign Language.

Syllabus For:-

Cabin Crew Member

Module 1 – Introduction to the Cabin Crew Profession

  • Introduction to the Cabin Crew Profession
  • History and Origin of Profession
    1. Key Historical Milestones
  • A Day in the Life of a Crewmember
    1. A Day in the Life
    2. Benefits and Challenges of the Cabin Crew Profession

Module Summary

Module 2 – Landing the Job

  • Landing the Job
  • Landing a Job
    1. Resumes and applications
    2. Training and Certification
  • Minimum Requirements
    1. Minimum Requirements
    2. What Skills Do You Have?
  • Grooming and Personal Appearance
    1. Good Grooming Practices
    2. Personal Hygiene
    3. Hair and Hairstyles
    4. Make-Up and Cosmetics
    5. Jewelry
    6. Prescription Eyewear

Module Summary

Module 3 – Cabin Crew Healthy Living/Lifestyle

  • Cabin Crew Healthy Living/Lifestyle
  • Healthy Crew Lifestyle
    1. Nutrition and Exercise
    2. Proper Lifting Techniques
  • Adapting to Lifestyle Changes
    1. The Lifestyle of Cabin Crew
  • The Pressures of Frontline Work
  • Personal Health
    1. Health Risks Associated with Travel and Flying
    2. Other Recognised Effects From Flying
  • Security and Safety While Away From Base
    1. In Transit and in the Hotel
    2. When Sightseeing or Leaving Your Room
    3. Emergency Situation to Prepare for When Traveling

Module Summary

Module 4 – Introduction to the Aviation Industry

  • Introduction to the Aviation Industry
  • Airlines, Charters, Private and Corporate Jets
    1. Scheduled Airlines and Alliances
    2. Charters and Corporate and Private jets
  • Regulatory Agencies and Aviation Regulations
    1. What is ICAO?
    2. Government Agencies in Aviation Safety – CAAs, FAA, and JAA
    3. IATA – International Air Transport Association
  • Customs and Immigration for Air Travel

1) Customs and Immigration

Module Summary

Module 5 – Introduction to Aircraft and Aviation Familiarisation

  • Introduction to Aircraft and Aviation Familiarisation
  • Aircraft Familiarisation
    1. Aircraft Types
    2. Aircraft Layout and Terminology
    3. Aircraft Furnishings, Systems and Terminology
    4. General Aviation and Ground and Airport Operations Terminology
  • Theory of Flight and How Aircraft Fly
    1. Take Off’s and Landing
    2. Movement of an Aircraft in Flight
  • Using Time Zones
    1. 24-Hour Clock
    2. Greenwich Mean Time (GMT) and Time Zones
    3. International Date Line
  • World Airport Codes and Airline Codes
    1. World Airport Codes
    2. Airline Designators

Module Summary

Module 6 – Crew Member Coordination and Communication

  • Crew Member Coordination and Communication
  • Role and Responsibilities
    1. Cabin Crew
  • Flight Preparations
    1. Pre-flight Crew Briefing
    2. Pre-flight Preparations
    3. Flight Preparation
    4. Boarding Process
    5. Pre Take-Off Preparations
    6. Passenger Safety Briefing
    7. Preparing for Take-off
    8. Preparing for Landing
  • Introduction to Crew Resource Management (CRM)
    1. Communication, Interpersonal Skills and Handling Information
    2. Basics of Crew Resource Management (CRM)

Module Summary

Module 7 – Customer Service

  • Customer Service
  • Passengers and Guests

Module Summary

Module 8 – Managing Passenger Interactions

  • Managing Passenger Interactions
  • Care Giving
  • Giving a Command and Making a Request
  • Flight and Fight Reactions
  • Fear of Flying
  • Passenger with Special Needs

Module Summary

Module 9 – Safety and Emergency Procedures

  • Safety and Emergency Procedures
  • Accidents and Survivability
    1. Routine Preparation
  • Evacuation and Emergency Procedure
    1. Unplanned or Planned Evacuations
    2. Emergency Landings
  • Turbulence
    1. Air Turbulence
    2. Turbulence Related Incidents
    3. Injury Prevention
    4. Response to Turbilence
  • Emergency Equipment
    1. Types of Emergency Equipment
    2. Types of Evacuation Equipment and Use
    3. Firefighting Equipment
    4. Emergency Equipment for Ditching
  • Responding to Fires
    1. Classification of Fires
  • Decompression
    1. What is Decompression?
    2. Basic Response Procedures in a Decompression
  • Hypoxia and How to Recognise it
    1. Hypoxia
    2. Rapid/Explosive Decompression
    3. The Effect of Decompression on the Flight Crew: TUC or Time of Useful Consciousness

Module Summary

Module 10 – Medical Emergencies and Medical Training

  • Medical Emergencies and Medical Training
  • Emergency equipment on board ( First Aid Kit, Emergency Medical Kit, Automatic Defibrillator, Personal Protection )
    1. First Aid and Medical Equipment
  • Basic First Aid and Personal Protection
    1. Check-Call-Care: First Aid Primer
    2. Protect Yourself!
  • CPR, AED and Heimlich Maneuver
    1. Assisting Someone Who Has Stopped Breathing
    2. CPR
    3. AED (Automated External Defibrillator)
    4. Heimlich Maneuver
    5. Sample Cabin Crew Medical Training Syllabus

Module Summary

Module 11 – Introduction to Dangerous Goods

  • Introduction to Dangerous Goods
  • Dangerous Goods
    1. What are Dangerous Goods?
    2. Regulations and Standards
    3. Classifications of Dangerous Goods
    4. Why Dangerous Goods At All?
  • Hasard Class Definitions – Identification and Recognition
    1. Dangerous Goods or Hasard Class Definitions
  • Precautionary Measures – Enforcement and Reporting

Module Summary

Module 12 – Aviation Security

  • Aviation Security
  • Threats to the Industry – Bomb Threats, Hostage/Hijacking, Threatening or Abusive Passengers
    1. Who Poses a Threat?
    2. Major Threats to the Aviation Industry
  • Recognising and Responding to Suspicious Activities, Disruptive Passengers

and Other Threats

    1. Disruptive Passengers
    2. Response to Disruptive Passengers
  • Cabin Crew’s Role in Aviation Security

Module Summary

Module 13 – Introduction to Airline Catering and Food Service

  • Introduction to Airline Catering and Food Service
  • Airline Catering
    1. Food Service in the Airline Industry
    2. Caterers
  • Galleys and Equipment Familiarisation
    1. The Gallley
    2. Pre-Flight Galley Check
    3. Delivery and Loading of Catering Services
    4. Security Procedures
    5. Types and Codes for Special Meals
  • Service Types and Levels
    1. Service Levels
    2. Types of Meal Service
  • Food and Service Hygiene

 
 

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